Expert Customer Experience Professional

23 hours ago

Tarlac City, Central Luzon, Philippines beBeeCustomerSupport Full time $5,000 - $5,500
Job Description"> Providing Exceptional Customer Support.">

As a Technical Customer Support Specialist, you will play a vital role in delivering outstanding customer experiences. Your primary responsibility will be to engage with customers, address their inquiries, and provide solutions with enthusiasm and expertise.

Key Responsibilities:
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  • Receive, prioritize, and manage customer support inquiries via multiple channels such as chat, phone, and email.
  • Ensure accurate documentation of customer interactions and resolutions.
  • Understand the product and client well so that you can provide accurate, timely, and friendly responses to clients contacting us.
  • Work closely with the ticket and technical support team to troubleshoot and resolve software-related issues.
  • Escalate complex issues to the appropriate teams and follow up to ensure timely resolution.
  • Communicate with customers to gather necessary information and provide updates on their inquiries and issues.
  • Respond promptly to customer inquiries and issues with a high level of professionalism and customer service.
  • Evaluate our current customer support system and work with your team to strategically improve the process to better serve our customers.
  • Contribute to the development and maintenance of a comprehensive knowledge base for common customer queries and issues.
  • Provide input on improving documentation and support processes.
  • Gather customer feedback and insights to identify areas for improvement in our products and services.
  • Collaborate with cross-functional teams to implement improvements based on customer input.
Performance Metrics:

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