Customer Experience Director

2 days ago

Tarlac City, Central Luzon, Philippines beBeeExperience Full time ₱4,000,000 - ₱8,000,000
Customer Experience Manager Role

We are seeking a dedicated professional to oversee the customer experience strategy for our Apparel store. This role will be responsible for driving customer-centric initiatives and ensuring exceptional service delivery.

About the Job
  • This senior position requires 2+ years of experience in customer-facing roles, with a strong grasp of English language skills.
  • The ideal candidate will have proven leadership skills, excellent problem-solving abilities, and a growth mindset.

In this dynamic and innovative environment, you will work collaboratively with cross-functional teams to implement customer-centric solutions and manage escalation processes.

Responsibilities:
  1. Develop and execute customer experience strategies to drive business growth and improve customer satisfaction.
  2. Lead and develop the Customer Experience Team to ensure high-quality service delivery.
  3. Maintain open communication channels with customers and internal stakeholders to resolve issues efficiently.
  4. Monitor and report on customer experience KPIs, ensuring follow-up on action items and continuous improvement.
What We Offer:
  • A collaborative work environment with world-class talents.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including remote work options and flexible working hours.
Requirements:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Distribution
  • Industries: Retail

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