Client Solutions Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Remote Call Center Representative

This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands.

  • We're looking for enthusiastic remote customer service professionals to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients.

Strong proficiency in English, both written and spoken is required. Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
About This Opportunity:

This role offers a unique chance to work with a diverse portfolio of clients, delivering exceptional customer service and contributing to high-impact projects.

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