Client Services and Performance Supervisor

6 days ago

Pasig, National Capital Region, Philippines Cybalink Solutions Full time ₱104,000 - ₱130,878 per year

Why You'll Love Working With Us

  • Competitive Salary & Annual Bonuses – Your hard work deserves great rewards.
  • Comprehensive HMO – Full coverage for you plus 1 FREE dependent.
  • Generous Meal Allowance – Stay fueled and focused every day.
  • 30 Days Paid Leave – Wellness, vacation, and sick leave, with conversion options.
  • Growth & Engagement – Ongoing training, quarterly workshops, and monthly games with exciting prizes.
  • Fun, Supportive Culture – Celebrate wins and enjoy a workplace that values you.
  • Unlimited Coffee & Water – Keep refreshed and energized throughout the day.
  • 2 days weekly rest for a better work-life balance

Job Overview:

We are seeking a dynamic Operations/Account Supervisor to lead with impact — strengthening client partnerships, elevating service delivery, and driving team growth. This role calls for a proactive leader who excels at solving challenges, inspiring performance, and ensuring service excellence through best practices and strong governance.

Key Responsibilities:

  • Build and sustain high-impact client partnerships, ensuring service excellence and strategic alignment.
  • Drive client satisfaction through proactive solutions, continuous feedback, and elevated experiences.
  • Champion policy compliance, performance management, and employee growth initiatives.
  • Collaborate with senior leaders and cross-functional teams to optimize operations and achieve strategic goals.
  • Anticipate challenges, leverage data-driven insights, and lead continuous improvement efforts.
  • Design retention and growth strategies to deepen client relationships, maximize value, and fuel long-term success.

Qualifications:

  • 3+ years in a supervisory or leadership role with a track record of driving results.
  • Proven strength in performance management, coaching, and talent development through structured feedback.
  • Solid expertise in governance, compliance, and executive-level leadership standards.
  • Strategic, data-driven decision-maker skilled in conflict resolution and crisis management.
  • Exceptional communicator and negotiator with strong stakeholder management across all levels.
  • Demonstrated success managing complex, high-value client accounts with advanced proficiency in Microsoft 365, CRM systems, and analytics tools.
  • Experience with Australian clients and exposure to global markets considered a strong advantage.
  • Willing to work in the office full-time at Arcovia City, Brgy. Ugong, Pasig City. (Monday-Friday, shifting schedule)

Company Overview:

Cybalink Solutions is a global outsourcing partner specializing in providing world-class operational support to the construction, engineering, and resources industries. If you excel in a dynamic, fast-paced environment and have a keen eye for optimizing operations, apply now to lead our team and drive transformative success in the construction, engineering, and resources industries Join us at Cybalink Solutions and be at the forefront of operational excellence.

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