Remote Patient Communication Specialist

1 day ago


San Juan, National Capital Region, Philippines beBeeCommunicator Full time $36,000 - $48,000
Job Overview

This role involves serving as the first point of contact for patients as a remote receptionist.

The ideal candidate will possess excellent communication skills, be able to convey information calmly and effectively, and have active listening skills and a patient telephone demeanor.

Key responsibilities include front-line patient communication, patient information gathering, appointment scheduling, doctor coordination, communication and follow-up, post-appointment follow-up, issue resolution and troubleshooting, shift handover, and administrative tasks.

Responsibilities also involve determining and assigning the appropriate doctor for each case based on symptoms, location, and timing.

Requirements include experience in customer service, patient intake, or call center roles, a customer-centric approach, organizational skills, technical proficiency, problem-solving abilities, attention to detail, team collaboration, adaptability, and remote work setup.

The proposed schedule is divided into 4 fixed shifts per day with only 3 OptiNizers scheduled. Each OptiNizer can work a maximum of 2 shifts per day totaling up to 8 hours with a minimum 8-hour break between any two of their shifts.

The goal is to provide uninterrupted daily coverage with a small efficient team while maintaining rest time balanced workload and predictable rotation.

Beyond the standard duties our team members are encouraged to share ideas contribute to process improvements and participate in professional development opportunities.

Skills Required
  • Excellent communication and interpersonal skills
  • Customer-centric approach and problem-solving abilities
  • Technical proficiency and adaptability
  • Organizational skills and attention to detail
  • Team collaboration and leadership skills
What We Offer
  • A competitive salary package and benefits
  • A dynamic and supportive work environment
  • Ongoing training and professional development opportunities
  • A flexible and remote work arrangement
About Us

We value diversity equity and inclusion in the workplace and strive to create a positive and respectful work environment for all employees.

We are committed to providing our employees with the tools resources and support they need to succeed in their roles and advance in their careers.



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