Senior Workforce Management Specialist

2 weeks ago


MOA Pasay, Philippines RSD Human Resources Management Consultancy Full time
Job Summary:

We are seeking a highly skilled and experienced Senior Workforce Management Specialist to join our team at RSD Human Resources Management Consultancy. As a key member of our operations team, you will play a crucial role in developing and implementing strategic workforce management plans that drive business growth and excellence.

In this challenging and rewarding role, you will be responsible for leading a team of WFM analysts and collaborating with cross-functional teams to design and implement effective staffing models, schedules, and forecasting strategies. You will also be responsible for creating and publishing weekly updates, as well as analyzing data to identify areas for improvement and making recommendations to optimize business outcomes.

To succeed in this role, you will need to have a strong background in Workforce Management, with a minimum of 4 years of experience in a contact center environment. A proven track record of success in scheduling and forecasting is essential, as well as the ability to think critically and solve complex problems using data-driven approaches. Strong communication and interpersonal skills are also required, as you will be working closely with clients and internal stakeholders to deliver high-quality results.

The ideal candidate will have hands-on experience with forecasting and scheduling tools, such as Blue Pumpkin/Impact 360 or Aspect eWFM, and a strong understanding of how to create compelling analysis, templates, and reports. They will also be proficient in English, have excellent written and verbal communication skills, and be able to work effectively in a fast-paced, dynamic environment.

We offer a competitive salary of PHP 80,000 - PHP 120,000 per month, depending on experience, as well as opportunities for professional growth and development in a dynamic and supportive team. If you are a motivated and talented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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