Workforce Operations Manager
4 weeks ago
At TASQ Staffing Solutions, we are seeking a skilled Workforce Operations Manager to join our team. This role plays a crucial part in ensuring the effective management of our workforce.
Key Responsibilities:- Volume and Performance Analysis: Regularly perform volume and performance analysis to identify potential impacts on business operations.
- Reporting and Planning: Support management with necessary reports and planning models to facilitate decision-making processes.
- Schedule Management: Monitor actual activities and compare them to plans, making recommendations for immediate changes as needed.
- Staffing Optimization: Ensure the right number of agents are staffed at the proper time based on historical capacity drivers.
- Microsoft Excel Proficiency: Very proficient with Microsoft Excel and able to scrub, dissect, and shape data to create customized reports.
- WFM System Knowledge: Good knowledge of WFM systems such as eWFM, Blue Pumpkin/Impact 360, IEX etc.
This is a highly rewarding role for individuals who enjoy working in a dynamic environment and have excellent analytical skills. As a Workforce Operations Manager, you will be responsible for ensuring that our workforce is optimized to meet the demands of our clients.
The salary for this position is estimated to be around $60,000 - $80,000 per annum, depending on experience and qualifications. If you are a motivated individual with a passion for workforce management, please apply for this exciting opportunity.
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Workforce Management Specialist
3 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing SolutionsWe are offering an exciting opportunity for a skilled Workforce Management Specialist to join our team in TASQ Staffing Solutions. As a key member of our operations department, you will play a vital role in ensuring the efficient and effective management of our workforce.Job Description:Key Responsibilities:Perform thorough volume and...
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Workforce Operations Manager
3 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Description: We are seeking a highly skilled Workforce Management professional to join our team at TASQ Staffing Solutions. This is an exceptional opportunity for a detail-oriented individual with excellent analytical and communication skills to make a meaningful impact in our organization.Key Responsibilities:Regularly perform data analysis and...
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Workforce Management Strategist
2 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we're seeking a skilled Workforce Management Strategist to join our team.About the RoleWe're looking for an experienced professional with expertise in Workforce Management, particularly in scheduling and forecasting. If you have a proven track record as a WFM Analyst Lead and are eager to take on new challenges, we'd love to hear...
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Workforce Operations Specialist
1 month ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a skilled Workforce Analyst to join our team at weSource Management Consultancy Firm in Pasay. This onsite role will follow a Shifting Schedule and offers a competitive salary of up to 34,000 PHP based on experience and interview results.Key Responsibilities:Generate schedules that meet business requirements to deliver superior customer...
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Talent Acquisition Workforce Manager
1 week ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Title: Talent Acquisition Workforce ManagerWe are seeking an experienced Workforce Management professional to join our team at TASQ Staffing Solutions. As a Talent Acquisition Workforce Manager, you will play a key role in driving the success of our organization by leading and managing a WFM team for multiple clients.
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Workforce Planning Specialist
7 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob OverviewWe are seeking a skilled Workforce Planning Specialist to join our team at TASQ Staffing Solutions. As a key member of our organization, you will be responsible for analyzing and optimizing workforce management processes to ensure seamless operations.About the RoleThis is a full-time position that offers a competitive salary of $65,000 - $80,000...
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Workforce Management Leader
4 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing SolutionsLocation: MOA, PasayJob OverviewThis role is responsible for leading the workforce management function in a multi-site, multi-client BPO environment.Key Responsibilities:Design and implement effective scheduling strategies to meet client needsDevelop and maintain reports and analyses for clients and internal stakeholdersManage staff...
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Workforce Optimization Specialist
2 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a highly skilled Workforce Optimization Specialist to join our team. In this role, you will play a critical part in ensuring the smooth operation of our workforce management systems.**Estimated Salary:** $65,000 - $85,000 per yearCompany Overview:TASQ Staffing Solutions is a leading staffing agency with a strong reputation...
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Workforce Optimization Manager
2 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the RoleWe are seeking a highly skilled Workforce Management professional to join our team at TASQ Staffing Solutions.Job SummaryThe ideal candidate will possess a Bachelor's degree and at least one year of experience in workforce management, with excellent skills in scheduling and real-time time management. They should be detail-oriented, able to...
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Trinity Workforce Solution Representative
2 months ago
Pasay, National Capital Region, Philippines Trinity Workforce Solution Full timeJob OverviewAs a key member of our Trinity Workforce Solution team, you will be responsible for delivering exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment. Responsibilities:- Respond promptly to customer inquiries and concerns via...
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Workforce Optimization Leader
1 week ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a seasoned Workforce Optimization leader to spearhead our workforce management and service delivery efforts.
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Strategic Workforce Optimization Specialist
1 month ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeWe are seeking a highly skilled Strategic Workforce Optimization Specialist to join our team at TASQ Staffing Solutions.About the RoleThis is an exciting opportunity for a seasoned professional with experience in workforce management and scheduling to take their career to the next level.As a Strategic Workforce Optimization Specialist, you will be...
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Workforce Optimization Leader
3 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions seeks a highly skilled Workforce Optimization Leader to join our team. This is a hybrid role based in MOA Pasay, requiring effective leadership and management skills.About the RoleThe successful candidate will be responsible for managing WFM processes, client KPIs, and financial performance across multiple sites and platforms. They...
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Workforce Optimization Specialist
2 weeks ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a highly skilled Workforce Optimization Specialist to join our team at weSource Management Consultancy Firm in Pasay.This is an onsite role that requires flexibility with shifting schedules.The salary for this position is up to $34,000 per year based on experience and performance.To be successful in this role, you will need at least 1 year of...
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Workforce Optimization Specialist
3 weeks ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a Workforce Optimization Specialist to join our team at weSource Management Consultancy Firm in Pasay.This is an onsite role that involves working on a shifting schedule. The compensation package includes a salary of up to $34,000 per year, based on experience and performance.The ideal candidate will possess at least 1 year of experience in...
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Strategic Workforce Scheduling Specialist
7 days ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a highly skilled Strategic Workforce Scheduling Specialist to join our team at weSource Management Consultancy Firm in Pasay. This onsite role follows a shifting schedule and requires the ability to work effectively in a fast-paced, real-time environment. The estimated salary for this position is up to 34K per annum, based on experience and...
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Operational Performance Analyst
2 weeks ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a highly skilled Workforce Analyst to join our team at weSource Management Consultancy Firm in Pasay. This onsite role follows a shifting schedule and requires an individual with strong analytical skills to optimize operational performance. The estimated annual salary for this position is up to 34,000 PHP based on experience and interview...
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Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full timeJob OverviewWe are seeking a skilled and experienced Workforce Management (WFM) professional to lead our team in optimizing our contact center operations. The ideal candidate will have a strong background in WFM, excellent leadership skills, and the ability to drive results through data-driven decision making.Key ResponsibilitiesLead a team of WFM Analysts...
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Strategic Workforce Optimization Specialist
4 weeks ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a highly skilled Strategic Workforce Optimization Specialist to join our team at weSource Management Consultancy Firm in Pasay. This is an exciting onsite role that involves working a shifting schedule.The salary for this position is up to 34,000 PHP per month based on experience and performance.This role requires a minimum of one year of...
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Customer Support Specialist
1 month ago
Pasay, National Capital Region, Philippines Trinity Workforce Solution Full timeJob Title: Customer Support SpecialistAbout the Role:We are seeking a skilled Customer Support Specialist to join our team at Trinity Workforce Solution. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving customer inquiries and issues in a timely and efficient manner.Responsibilities:Respond...