Workforce Operations Specialist
1 month ago
**Job Overview**
We are seeking a highly skilled Workforce Operations Specialist to join our team at TASQ Staffing Solutions.
As a Workforce Operations Specialist, you will be responsible for performing volume and performance analysis and proactively communicating possible impacts to the business.
You will support management with all necessary reports and planning models to facilitate the process of decision making.
Your primary objective will be to monitor actual activities and compare them to plans, making recommendations for immediate changes when necessary.
To achieve this, you will staff the appropriate number of agents at the proper time based on recent/historical capacity drivers.
Additionally, you will ensure that pre-planned activities are being scheduled in advance and communicated effectively.
You will also adjust schedules accordingly based on actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing.
Finally, you will ensure adherence to schedules and raise alerts in a timely manner in case of deviations.
**Key Responsibilities:**
- Perform volume and performance analysis to identify potential impacts on the business.
- Develop and maintain reports and planning models to support management decisions.
- Monitor actual activities against plans and make recommendations for adjustments as needed.
- Staff agents according to capacity drivers and schedule pre-planned activities in advance.
- Adjust schedules based on actual scenarios and provide overtime or voluntary time off as necessary.
- Maintain adherence to schedules and alert management to any deviations.
**Requirements and Qualifications:
To succeed in this role, you must possess:
- A Bachelor's degree in a relevant field.
- At least 1 year of experience in Workforce Management.
- Excellent skills in scheduling and real-time time management.
- Detail-oriented with the ability to deliver project results with minimal supervision.
- Strong written, verbal, and email communication skills.
- Flexibility to work in shift schedules.
**Technical Skills:
You should be proficient in Microsoft Excel and have good knowledge of Workforce Management systems such as eWFM, Blue Pumpkin/Impact 360, IEX, etc.
**Salary:** $65,000 - $85,000 per annum, depending on location and experience.
-
Operations Support Specialist
3 weeks ago
Pasay, National Capital Region, Philippines Trinity Workforce Solution Inc Full timeJob DescriptionWe are seeking an Operations Support Specialist to join our team at Trinity Workforce Solution Inc.About the RoleThe ideal candidate will be responsible for providing administrative support to our operations team, ensuring seamless day-to-day operations and contributing to the overall success of the company.Key ResponsibilitiesProvide...
-
Pasay, National Capital Region, Philippines Trinity Workforce Solution Full timeAbout the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Trinity Workforce Solution. This role is ideal for individuals who are passionate about delivering exceptional customer service and ensuring that our clients' needs are met with professionalism and care.Key ResponsibilitiesRespond promptly to customer inquiries and...
-
Workforce Operations Manager
6 days ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a skilled Workforce Operations Manager to join our team. This role plays a crucial part in ensuring the effective management of our workforce.Key Responsibilities:Volume and Performance Analysis: Regularly perform volume and performance analysis to identify potential impacts on business operations.Reporting and...
-
Strategic Workforce Optimization Specialist
3 weeks ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeWe are seeking a highly skilled Strategic Workforce Optimization Specialist to join our team at TASQ Staffing Solutions.About the RoleThis is an exciting opportunity for a seasoned professional with experience in workforce management and scheduling to take their career to the next level.As a Strategic Workforce Optimization Specialist, you will be...
-
Workforce Operations Specialist
1 week ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a skilled Workforce Analyst to join our team at weSource Management Consultancy Firm in Pasay. This onsite role will follow a Shifting Schedule and offers a competitive salary of up to 34,000 PHP based on experience and interview results.Key Responsibilities:Generate schedules that meet business requirements to deliver superior customer...
-
Customer Support Specialist
1 week ago
Pasay, National Capital Region, Philippines Trinity Workforce Solution Full timeJob Title: Customer Support SpecialistAbout the Role:We are seeking a skilled Customer Support Specialist to join our team at Trinity Workforce Solution. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving customer inquiries and issues in a timely and efficient manner.Responsibilities:Respond...
-
Digital Content Specialist
1 month ago
Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob OverviewEteam Workforce Private Corporation is seeking a highly skilled Digital Content Specialist to join our team. As a key member of our content development team, you will be responsible for creating engaging and informative content for our clients.
-
Strategic Workforce Optimization Specialist
3 days ago
Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full timeWe are seeking a highly skilled Strategic Workforce Optimization Specialist to join our team at weSource Management Consultancy Firm in Pasay. This is an exciting onsite role that involves working a shifting schedule.The salary for this position is up to 34,000 PHP per month based on experience and performance.This role requires a minimum of one year of...
-
Administrative Support Specialist
1 month ago
Pasay, National Capital Region, Philippines Trinity Workforce Solution Inc Full timeJob Title: Administrative Support SpecialistWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Trinity Workforce Solution Inc.About the RoleThis is a challenging opportunity for a professional who can provide administrative support in various capacities, including data entry, correspondence, and paperwork....
-
Corporate Healthcare Specialist
1 month ago
Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob SummaryEteam Workforce Private Corporation is seeking a highly skilled Corporate Nurse to join our team. The successful candidate will be responsible for managing daily clinic operations, ensuring compliance with standard clinic policies and guidelines, and providing top-notch patient care.About the RoleThis 12-month contract position offers a...
-
IT Support Specialist
3 weeks ago
Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time**Job Title:** IT Support Specialist - CebuCompany Overview:Eteam Workforce Private Corporation is a dynamic and innovative company seeking an experienced Junior IT Support Specialist to join our team. As an IT Support Specialist, you will play a crucial role in providing technical assistance and support to our internal clients.Salary:We offer a competitive...
-
Workforce Optimization Specialist
2 hours ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Summary:TASQ Staffing Solutions is seeking a skilled WFM Scheduler to join our team. In this role, you will be responsible for utilizing your expertise in Workforce Management (WFM) to optimize scheduling and forecasting processes.About the Role:The successful candidate will have 2+ years of hands-on experience in WFM, specifically in a call center...
-
Workforce Optimization Leader
2 hours ago
Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions seeks a highly skilled Workforce Optimization Leader to join our team. This is a hybrid role based in MOA Pasay, requiring effective leadership and management skills.About the RoleThe successful candidate will be responsible for managing WFM processes, client KPIs, and financial performance across multiple sites and platforms. They...
-
IT Support Specialist
1 month ago
Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeAbout Eteam Workforce Private CorporationWe are a leading provider of IT solutions and services, dedicated to delivering exceptional support to our clients. Our team is passionate about technology and committed to excellence in everything we do.
-
Healthcare Professional
3 weeks ago
Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeOverviewEteam Workforce Private Corporation seeks a skilled and experienced Clinic Nurse to provide comprehensive healthcare services to our employees. In this role, you will be responsible for daily clinic operations, ensuring the well-being of our staff.SalaryThe successful candidate can expect a competitive salary of Php40,000 - Php54,000 per month, based...
-
Administrative Support Professional
2 months ago
Pasay, National Capital Region, Philippines Trinity Workforce Solution Inc Full timeJob Description:At Trinity Workforce Solution Inc, we are seeking a highly skilled and motivated Administrative Support Professional to join our team. Key responsibilities will include providing exceptional customer service, ensuring seamless day-to-day operations, and maintaining accurate records.Key Qualifications:Male/Female/Any genderGraduate of any...
-
IT Operations Specialist
2 weeks ago
Pasay, National Capital Region, Philippines Hunters Hub Inc. Full timeHunters Hub Inc. is a dynamic company looking for a skilled IT Operations Specialist to join our team.As an IT Operations Specialist, you will be responsible for ensuring seamless integration between our Back Office applications and business lines.We are offering a competitive salary of **$80,000 - $110,000 per annum**, depending on your experience and...
-
Financial Operations Specialist
1 month ago
Pasay, National Capital Region, Philippines RCN PH - Neo Career Group Full timeJob SummaryWe are seeking a highly skilled Financial Operations Specialist to join our team at RCN PH - Neo Career Group. As a key member of our finance department, you will be responsible for ensuring the smooth operation of our financial functions.About the RoleThis is an excellent opportunity for individuals who enjoy working with numbers and have a...
-
SharePoint Technology Specialist
4 weeks ago
Pasay, National Capital Region, Philippines Manpower Core Group Inc. Full timeJob Title: SharePoint Technology SpecialistAbout Us: Manpower Core Group Inc. is a leading provider of innovative workforce solutions, empowering businesses to thrive in today's fast-paced market.Salary: $85,000 - $110,000 per annum, depending on experience and qualifications.Job Description:
-
Financial Operations Specialist
3 weeks ago
Pasay, National Capital Region, Philippines PM Consulting Full timeAbout PM Consulting:At PM Consulting, we are dedicated to providing expert financial services to our clients.We are currently seeking a highly skilled Financial Operations Specialist to join our team.Job Summary:The Financial Operations Specialist will play a critical role in supporting the success of our clients by reviewing, processing, and analyzing...