Workforce Management Specialist

3 days ago


MOA Pasay, Philippines RSD Human Resources Management Consultancy Full time

RSD Human Resources Management Consultancy is seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for leading a team of WFM Analysts and generating long-range and short-term forecasts at various intervals.

About the Role

Our ideal candidate will have 4 years of experience in Workforce Management in a contact center environment, with a strong background in scheduling and forecasting. They will be able to balance service goals with staff preferences, create accurate schedules, and maintain staffing models and resource plans.

Responsibilities
  • Lead a team of WFM Analysts and manage workload to ensure efficient operations
  • Generate long-range and short-term forecasts to inform business decisions
  • Create and update staffing models and resource plans to meet business needs
  • Develop and implement effective scheduling strategies to balance service goals and staff preferences
Requirements

To be successful in this role, you will need:

  • 4 years of experience in Workforce Management in a contact center environment
  • 2 years of experience in scheduling and forecasting
  • A strong analytical mindset and ability to interpret data
  • Excellent communication and leadership skills
  • Proficiency in using Blue Pumpkin/Impact 360 or Aspect eWFM software
  • A willingness to work night shifts and collaborate with onshore client teams
What We Offer

We offer a competitive salary range of PHP 80,000 - 120,000 per month, depending on experience and qualifications. Our comprehensive benefits package includes opportunities for professional growth and development, a dynamic and supportive work environment, and a chance to make a meaningful contribution to our organization.



  • MOA, Pasay, Philippines RSD Human Resources Management Consultancy Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Workforce Management Specialist to join our team at RSD Human Resources Management Consultancy. As a key member of our operations team, you will play a crucial role in developing and implementing strategic workforce management plans that drive business growth and excellence.In this...


  • Pasay, National Capital Region, Philippines Trinity Workforce Solution Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our team at Trinity Workforce Solution. This role is ideal for individuals who are passionate about delivering exceptional customer service and ensuring that our clients' needs are met with professionalism and care.Key ResponsibilitiesRespond promptly to customer inquiries and...


  • Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    We are seeking a highly skilled Strategic Workforce Optimization Specialist to join our team at TASQ Staffing Solutions.About the RoleThis is an exciting opportunity for a seasoned professional with experience in workforce management and scheduling to take their career to the next level.As a Strategic Workforce Optimization Specialist, you will be...


  • Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    We are seeking a skilled Workforce Analyst to join our team at weSource Management Consultancy Firm in Pasay. This onsite role will follow a Shifting Schedule and offers a competitive salary of up to 34,000 PHP based on experience and interview results.Key Responsibilities:Generate schedules that meet business requirements to deliver superior customer...


  • Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    **Job Overview**We are seeking a highly skilled Workforce Operations Specialist to join our team at TASQ Staffing Solutions.As a Workforce Operations Specialist, you will be responsible for performing volume and performance analysis and proactively communicating possible impacts to the business.You will support management with all necessary reports and...


  • MOA, Philippines Eteam Workforce Private Corporation Full time

    We are seeking a highly skilled Training Optimization and People Development Specialist to join our team at Eteam Workforce Private Corporation. As a key member of our training team, you will be responsible for delivering high-quality training programs that drive business results.The primary responsibility of this role is to optimize training resources and...


  • Pasay, National Capital Region, Philippines Trinity Workforce Solution Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a skilled Customer Support Specialist to join our team at Trinity Workforce Solution. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving customer inquiries and issues in a timely and efficient manner.Responsibilities:Respond...


  • Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    About this RoleWe are seeking a highly skilled Workforce Analyst to join our team at weSource Management Consultancy Firm in Pasay. As a key member of our workforce optimization team, you will be responsible for generating schedules that meet business requirements and enable superior customer service.


  • MOA, Philippines Eteam Workforce Private Corporation Full time

    About Eteam Workforce Private CorporationWe are a dynamic and innovative company that values collaboration and creativity. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join us.


  • Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    At TASQ Staffing Solutions, we are seeking a skilled Workforce Operations Manager to join our team. This role plays a crucial part in ensuring the effective management of our workforce.Key Responsibilities:Volume and Performance Analysis: Regularly perform volume and performance analysis to identify potential impacts on business operations.Reporting and...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job OverviewEteam Workforce Private Corporation is seeking a highly skilled Digital Content Specialist to join our team. As a key member of our content development team, you will be responsible for creating engaging and informative content for our clients.


  • Pasay, National Capital Region, Philippines Trinity Workforce Solution Full time

    Job OverviewAs a key member of our Trinity Workforce Solution team, you will be responsible for delivering exceptional customer service and support to our clients. This role requires strong communication and problem-solving skills, with the ability to work in a fast-paced environment. Responsibilities:- Respond promptly to customer inquiries and concerns via...

  • Capacity Planner

    2 weeks ago


    MOA, Pasay, Philippines RSD Human Resources Management Consultancy Full time

    Responsibilities Essential Duties & Responsibilities Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily and weekly level. Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: 4...


  • Pasay, National Capital Region, Philippines Trinity Workforce Solution Inc Full time

    Job Title: Administrative Support SpecialistWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Trinity Workforce Solution Inc.About the RoleThis is a challenging opportunity for a professional who can provide administrative support in various capacities, including data entry, correspondence, and paperwork....


  • MOA, Philippines Eteam Workforce Private Corporation Full time

    Job OverviewEteam Workforce Private Corporation is seeking a highly skilled Strategic Training Lead to optimize our training resources and improve overall effectiveness.About the RoleThe primary responsibility of this position is to lead training improvement initiatives and manage people effectively. This includes reviewing training needs, quality, and...

  • Capacity Planner

    2 weeks ago


    MOA, Pasay, Philippines RSD Human Resources Management Consultancy Full time

    Responsibilities Essential Duties & Responsibilities Lead a team of WFM Analyst Generate long-range and short-term forecast at interval, daily and weekly level. Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates. Create accurate schedules to balance service goals and staff preferences. Qualifications Qualifications: 4...


  • Pasay, National Capital Region, Philippines Trinity Workforce Solution Inc Full time

    Job DescriptionWe are seeking an Operations Support Specialist to join our team at Trinity Workforce Solution Inc.About the RoleThe ideal candidate will be responsible for providing administrative support to our operations team, ensuring seamless day-to-day operations and contributing to the overall success of the company.Key ResponsibilitiesProvide...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job SummaryEteam Workforce Private Corporation is seeking a highly skilled Corporate Nurse to join our team. The successful candidate will be responsible for managing daily clinic operations, ensuring compliance with standard clinic policies and guidelines, and providing top-notch patient care.About the RoleThis 12-month contract position offers a...


  • MOA, Philippines Eteam Workforce Private Corporation Full time

    Education Requirements: Graduation (in any stream) or diploma with a minimum of 15 years of education. A formal certification in training would be preferred (Train the Trainer Certification, Advanced Facilitation Certification etc) Work Experience Requirements: Minimum 4 years of work experience in the Training Industry. Prior exposure to managing training...


  • Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full time

    About the RoleAre you a seasoned workforce management professional looking to take your career to the next level? Tasq Staffing Solutions is seeking a highly skilled WFM Assistant Manager to join our team.