Business Operations Coordinator

1 day ago

Angeles City, Central Luzon, Philippines beBeeOperational Full time ₱35,000 - ₱55,000

Job Title: Business Operations Coordinator

About the Role:

This role offers an exciting opportunity to work in a dynamic business environment, providing exceptional customer service and supporting the growth of our operations.

As a Business Operations Coordinator, you will be responsible for serving as the frontline representative for our online store and farmer network. You will provide timely customer service and assistance to maintain a positive experience and strengthen customer connections to our brand.

Key Responsibilities:

  • Customer Service: Act as the primary contact for online customers, addressing inquiries, resolving complaints, and processing orders promptly.

  • Inventory Management: Monitor and manage inventory levels, ensuring accurate stock counts and timely restocking of products.

  • Order Processing: Oversee the order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.

  • Product Listings: Create, edit, and maintain product listings on our e-commerce platform, ensuring accurate descriptions and pricing.

  • Data Entry: Maintain accurate records of sales, inventory, and customer interactions in our database.

  • Reporting: Generate regular reports on sales performance, inventory levels, and customer feedback to support decision-making.

Requirements:

  • Customer Service Excellence: Strong communication skills with a customer-centric approach. Ability to address inquiries, resolve complaints, and process orders promptly.

  • Inventory Management Expertise: Experience in monitoring and managing inventory levels, ensuring accurate stock counts, and coordinating timely product restocking.

  • Order Fulfillment Proficiency: Proven ability to oversee the entire order fulfillment process, including picking, packing, and shipping orders to ensure timely delivery.

  • E-commerce Platform Knowledge: Strong understanding of e-commerce platforms, particularly in creating, editing, and maintaining accurate product listings.

  • Data Management Skills: Proficiency in maintaining accurate records of sales, inventory, and customer interactions in databases.

  • Analytical and Reporting Abilities: Capability to generate and interpret reports on sales performance, inventory levels, and customer feedback to support decision-making.

  • Attention to Detail: Meticulous approach to work, especially in managing inventory, processing orders, and maintaining accurate product information.

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