Excellent Customer Experience Professional

1 day ago

Lipa City, Calabarzon, Philippines beBeeService Full time ₱100,000 - ₱120,000

As a Customer Service Representative, you will be working in a dynamic and professional environment where you will have the opportunity to support a range of customer service initiatives for various clients.

In this role, you will assist customers with enquiries and provide excellent service. You will be responsible for handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and accurately documenting interactions and process claims.

To be successful in this position, you will need strong communication skills, both written and verbal, as well as a high level of proficiency in English. Previous call center experience is essential, as well as a reliable internet connection and a quiet workspace.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.

Requirements:

  • High school diploma or equivalent.
  • Previous call center experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.

Benefits:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.

Working Conditions:

  • This job operates in a professional office environment.
  • The employee may be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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