Customer Experience Manager

1 day ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time ₱3,000,000 - ₱4,800,000
Customer Support Role Overview

The Customer Support Specialist plays a pivotal role in delivering exceptional support to clients and fostering a positive customer experience.

Key Responsibilities:
  • Deliver prompt, efficient support via phone, email, and chat through the client CRM software Salesforce.
  • Address customer inquiries, concerns, and issues with a high level of professionalism and customer satisfaction.
  • Collaborate with internal teams to escalate and resolve complex technical problems.
  • Identify opportunities for process improvement and efficiency in customer support procedures.
  • Work closely with team members and management to implement enhancements to existing processes.
  • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions.
  • Contribute to the development and updating of knowledge base articles and support documentation.
  • Communicate effectively with clients to understand their needs and expectations.
  • Provide regular updates and feedback to customers regarding the resolution of their issues.
  • Monitor and evaluate customer interactions to ensure service quality meets or exceeds company standards.
  • Participate in quality assurance initiatives and training programs.
Required Skills and Qualifications:
  • Professional English fluency.
  • Experience using Salesforce.
  • Minimum 3 years of experience in customer support.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.
  • Fast learner with adaptability in a fast-paced environment.
Benefits:

This role offers opportunities for growth, professional development, and a dynamic work environment.

Other Requirements:

A Bachelors Degree is preferred but not required.

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