Customer Experience Specialist

1 day ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱50,000 - ₱70,000

We are seeking a seasoned Customer Service professional to join our team in delivering exceptional service to our clients. With a focus on appointment setting, lead generation, retention, and cold calling, this role requires a highly motivated individual with excellent communication skills and a proven track record of success.

Job Description

The successful candidate will be responsible for scheduling meetings or appointments with potential clients or customers by effectively communicating value propositions and understanding their needs.

This includes identifying and qualifying potential leads through research, cold outreach, and strategic engagement to build a robust pipeline.

The ideal candidate will also engage with existing customers to address concerns, provide solutions, and foster loyalty to minimize churn rates.

Key responsibilities include handling business-to-business interactions professionally, promoting products or services, and nurturing partnerships.

Cold calling is another critical aspect of the role, where the candidate will conduct outbound calls to prospective customers, introducing offerings, overcoming objections, and generating interest.

In addition, the candidate will build and maintain strong relationships with clients, partners, and internal teams to ensure a seamless customer experience.

Accurate information about products, services, pricing, and policies will be provided to assist with inquiries and decision-making.

Candidate will utilize CRM tools to document interactions, track leads, and update customer profiles to maintain accurate records.

Collaboration with sales, marketing, and other departments will be required to address client needs and optimize customer engagement strategies.

Finally, staying updated on industry trends, product knowledge, and best practices in customer service and sales will be essential for success in this role.

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