IT Knowledge Strategist

1 day ago

Mandaluyong City, National Capital Region, Philippines beBeeKnowledge Full time ₱1,074,000 - ₱1,461,000
Knowledge Manager

The Knowledge Manager plays a pivotal role in driving the organization's IT knowledge management ecosystem, leveraging ITIL v4 and KCS v6 methodologies. This position demands an individual with deep hands-on experience in Systems Administration and broader IT Support/infrastructure.

We are seeking an experienced Knowledge Manager to lead and manage the knowledge management function in our organization. Key responsibilities include managing, organizing, and maintaining vast information and data for all aspects of IT Service Delivery.

Key Responsibilities:
  • Strategic Leadership & Process Ownership:
    • Develop and implement the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
    • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
    • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
    • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation.
  • Content Management & Quality Assurance:
    • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
    • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
    • Provide expert feedback on technical content, ensuring clarity and precision for diverse audiences.
    • Critically review content from a hands-on IT support perspective, ensuring practical applicability.
  • Knowledge Sharing & Cultural Enablement:
    • Champion a proactive knowledge-sharing culture across all IT teams, reducing silos and promoting open information exchange.
    • Guide and train team members on KCS practices, emphasizing knowledge creation as a by-product of problem-solving.
    • Implement strategies to encourage employee engagement and contribution to the knowledge base.
  • Tooling & Stakeholder Collaboration:
    • Manage and support existing knowledge management tools and technologies.
    • Collaborate closely with stakeholders to understand their needs and drive adoption.

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