IT Knowledge Strategist

2 days ago

Makati City, National Capital Region, Philippines beBeeKnowledgeManager Full time ₱1,700 - ₱2,200
Knowledge Manager Job Description

We are seeking a seasoned Knowledge Manager to lead our organization's knowledge management function, ensuring that our knowledge base is up-to-date, accessible, and effectively utilized.

About the Role

The ideal candidate will possess a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges, with experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

  • Key Responsibilities:
  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation
Requirements

To be successful in this role, you will need:

  • A minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework
  • Demonstrated experience in technical writing, editing, and content quality assurance
Benefits

As a Knowledge Manager at our organization, you can expect:

  • A dynamic work environment with opportunities for growth and development
  • A competitive salary and benefits package
  • The chance to work with a talented team of professionals who share your passion for knowledge management

This is an excellent opportunity for a motivated and experienced Knowledge Manager to join our team and make a real impact on our organization's success.

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