Knowledge Strategist

2 days ago

Marikina City, National Capital Region, Philippines beBeeKnowledgemanager Full time $1,700 - $2,200

Job Description:

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The Knowledge Manager is a key role within the IT organization, responsible for overseeing the vision, governance, and continuous improvement of the knowledge management ecosystem. This includes leveraging ITIL v4 and KCS v6 methodologies to drive efficiency, reduce support costs, and enhance service delivery.

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The ideal candidate will possess exceptional technical acumen, linguistic proficiency, and process expertise. They will be able to understand and provide feedback on complex technical content, simplify concepts for diverse audiences, and champion a culture of knowledge sharing.

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Responsibilities:

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  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles

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  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles

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  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management

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  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation

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Requirements:

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  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles

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  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred

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  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework

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  • Demonstrated experience in technical writing, editing, and content quality assurance

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Benefits:

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  • Great Place to Work certified for consecutive years

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  • Remote work opportunities

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  • Global exposure and career growth prospects

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Skill Requirements:

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  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts

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  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style

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  • Process Expertise: Expert-level understanding and practical application of ITIL v4 and KCS v6 principles and practices

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  • Communication Skills: Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership

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Qualifications:

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  • Bachelor's degree in information technology, Computer Science, Technical Communications, or a related field

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Keyword: KnowledgeManager

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