
IT Knowledge Strategist
2 days ago
The role of a Strategic Knowledge Leader involves developing and executing the overall knowledge management strategy for an organization's IT ecosystem. This position requires expertise in IT operational processes, specifically within Systems Administration and broader IT Support/infrastructure.
Main Responsibilities:
- Create, implement, and continuously improve the knowledge management framework, aligned with industry best practices such as ITIL v4 and KCS v6.
- Serve as the process owner for knowledge management, ensuring adherence to governance standards for quality, consistency, and accessibility of knowledge articles.
- Develop policies, procedures, and guidelines for content creation, review, and lifecycle management within the knowledge management framework.
Essential Qualifications:
- A minimum of 3+ years of experience in IT Service Management, with significant involvement in knowledge management leadership roles.
- No less than 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; proficiency in ServiceNow is preferred.
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