Remote Customer Service Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title

We are seeking a highly motivated and dedicated individual to join our team as a Remote Call Center Representative. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has prior experience in a call center environment.

This role involves handling inbound and outbound calls, resolving customer issues efficiently, and providing accurate information to support customer needs. The ideal candidate will have strong communication skills, be able to multitask, and self-manage effectively.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements

To be considered for this position, you must meet the following requirements:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We offer a competitive compensation package that includes:

  • HMO Coverage with a dependent
  • Dental Coverage with in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning opportunities
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Additional Information

Please note that this job description is not an all-inclusive list of duties, responsibilities, or qualifications. We reserve the right to revise this description at any time. Additionally, this job is contingent upon the successful completion of a background check and drug screening.

We are committed to diversity, equity, and inclusion in our hiring practices. If you require reasonable accommodations, please contact our HR department.

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