Cloud Contact Center Architect

1 week ago

Quezon City, National Capital Region, Philippines beBeeArchitect Full time $90,000 - $115,000

Job Description

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  • The primary goal of this role is to lead the creation, validation and governance of Genesys Cloud CX implementations across global clients.
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This position requires strong analytical skills to translate business requirements into scalable contact center solutions that meet client needs.

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Key Responsibilities:

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  • Designing and documenting Genesys Cloud CX architectures tailored to client environments and use cases.
  • Developing integration blueprints and overseeing alignment with security, performance and scalability standards.
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Collaboration and Communication

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This individual will collaborate closely with enterprise clients and solution teams to understand business objectives and define architectural strategies. They will also participate in discovery and technical design workshops to translate complex business requirements into Genesys Cloud solution architectures.

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Technical Expertise

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The successful candidate will possess a deep understanding of platform configuration, IVR, ACD, routing, API integrations and data actions. They will be responsible for designing end-to-end architecture across Genesys Cloud CX components including IVR flows, digital channels, routing strategies and APIs.

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Solution Delivery

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This role will involve establishing architectural best practices and leading technical validation during implementation lifecycles. The individual will ensure that solutions are secure, compliant and optimized for multi-region delivery. They will partner with project managers, implementation consultants and developers to ensure architectural alignment throughout delivery.

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Requirements

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To be successful in this role, the ideal candidate will have a bachelor's degree in Information Technology, Engineering, Computer Science or a related field. They will have 6+ years of experience in enterprise contact center environments; 3+ years in Genesys Cloud CX architecture. Strong communication and documentation skills are essential for this position.

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Additional Benefits

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In addition to a competitive salary, this role offers opportunities for professional growth and development. The successful candidate will have the chance to work with a talented team and contribute to the delivery of high-quality solutions.

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About Us

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We are a dynamic organization dedicated to delivering exceptional customer experiences through innovative technology solutions. We value creativity, collaboration and a passion for excellence.

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