Business Operations Coordinator

1 day ago


Taguig, National Capital Region, Philippines Concert8 Solutions Inc Full time
Job Summary

We are seeking a highly organized and proactive Business Operations Coordinator to join our team at Concert8 Solutions Inc. In this role, you will be responsible for handling various administrative tasks, coordinating operations, and supporting multiple functions to ensure seamless processes from start to finish.

Key Responsibilities:
  • Immediate Tasks (Administrative Support):
    • Handle inbound calls using scripts and route them to appropriate teams.
    • Manage web chat and SMS inquiries, escalating complex issues as needed.
    • Create and update work orders, tracking progress and completion.
    • Review candidate resumes and shortlist qualified applicants.
    • Confirm worker availability and coordinate with dispatch teams.
  • Mid-Term Coordination:
    • Collect and verify staff timesheets; enter data into payroll systems.
    • Facilitate remote communication for onsite checks and collect feedback.
    • Monitor worker welfare and send out birthday messages.
    • Maintain client communication and provide order updates.
    • Create, update, and track client orders through to fulfillment.
  • Long-Term Client Interaction & Onboarding:
    • Log and track client cases, ensuring proper resolution.
    • Guide clients through onboarding and account setup.
    • Track and follow up on missing worker documents during onboarding.


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