Key Operations Coordinator
5 days ago
At Concert8 Solutions Inc, we are seeking a highly skilled Key Operations Coordinator to join our team. This role is ideal for a proactive and organized individual with at least 2 years of relevant experience in administration, coordination, and support functions.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on qualifications and location. If you thrive in a dynamic environment and enjoy working across various functions, this might be the perfect opportunity for you.
Job Description:The Key Operations Coordinator will handle various administrative tasks, including inbound calls, web chat inquiries, and creating work orders. They will also coordinate operations, support multiple functions, and ensure seamless processes from start to finish.
Responsibilities:- Immediate Tasks (Administrative Support):
- Create and update work orders, tracking progress and completion.
- Review candidate resumes and shortlist qualified applicants.
- Confirm worker availability and coordinate with dispatch teams.
- Handle inbound calls using scripts and route them to appropriate teams.
- Manage web chat and SMS inquiries, escalating complex issues as needed.
- Mid-Term Coordination:
- Collect and verify staff timesheets; enter data into payroll systems.
- Facilitate remote communication for onsite checks and collect feedback.
- Monitor worker welfare and send out birthday messages.
- Maintain client communication and provide order updates.
- Create, update, and track client orders through to fulfillment.
- Long-Term Client Interaction & Onboarding:
- Log and track client cases, ensuring proper resolution.
- Guide clients through onboarding and account setup.
- Track and follow up on missing worker documents during onboarding.
- Minimum of 2 years of experience as a general administrator.
- Strong organizational, communication, and multitasking skills.
- Ability to work independently and meet deadlines.
- Experience with call handling, customer support, or dispatch coordination is a plus.
- Suitable office space for work-from-home.
- Must have your own Laptop/ PC, Headset with noise-canceling feature & webcam
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