Financial Systems Support Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeFinanceSystems Full time $90,000 - $110,000

Job Title: Financial Systems Support Specialist

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This is a dynamic and challenging role where you will work closely with business partners, technology architects and system analysts to provide support for enterprise financial systems. Your expertise will be invaluable in analyzing system issues, performing bug triage, coordinating with cross-functional teams and finding solutions.

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Responsibilities:

  • Maintenance and daily management of finance business applications.
  • General system administration of ERP systems and processes.
  • Provide front-line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa and Concur.
  • Prioritize tickets and execute activities independently via Freshservice/JIRA.
  • Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution.
  • Lead multiple finance systems user access provisioning, updates and ensure data accuracy.
  • Work hands-on to solve technical/systems issues by investigating system configurations and integrations to other IT systems.
  • Develop and execute test plans for finance systems, validate data accuracy and perform functional testing.
  • Proactive and takes initiative to gather information, investigate gaps/issues, identifies potential solutions and presents to both Business and IT stakeholders.
  • Facilitate review sessions with functional owners, subject matter experts and identify opportunity for automation to reduce manual ticket resolution.
  • Collaborate with other technology leaders on the implementation and operation of Incident Management, and Change Management.
  • Analyze, create and maintain metrics for governing around SLA.
  • Engage in other areas of Finance such as SOX Compliance and Reporting.

Qualifications & Skills:

  • Bachelor's degree in Computer Science/Engineering, Business Administration, Finance/Accounting or equivalent practical experience.
  • 3-7 years of experience in application support preferably in any ERP finance systems.
  • Basic knowledge of general system configurations in at least one NetSuite, Oracle, Coupa or SAP Concur or Infor (ERP systems) is highly preferred.

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