Advanced Financial Systems Specialist

13 hours ago

Manila, National Capital Region, Philippines beBeeTechnical Full time ₱3,500,000 - ₱4,500,000
Financial Application Support Specialist

We are seeking a skilled Financial Application Support Specialist to join our team. This role involves providing technical consultative application support for Elite's 3E product in a non-call center type of project-based environment.

The ideal candidate will have a thorough understanding of Generally Accepted Accounting Principles (GAAP) and prior legal industry accounting experience is preferred. Additionally, they should have knowledge in Microsoft SQL Server, MS office, Azure, Azure Monitoring, Smartsheet, IE, Chrome, and relational database concepts.

Key Responsibilities:
  • Pull service request tickets from phone queue and online customer portal and document concisely the challenge, expectations of resolution, steps to reproduce, and necessary logs, attachments.
  • Use case management system to correctly record all information regarding challenges.
  • Utilize remote access utilities and other resources to replicate customer challenges.
  • Leverage internal knowledgebase resources, peer knowledge, and documentation for known solutions.
  • Isolate causes and take restorative actions while minimizing disruption to the customer's business operation.
  • Provide timely and effective status updates throughout the life of the service request until resolution.
  • Communicate and recommend complex business process, procedures, and diverse information to resolve customer issues and potential future preventative actions.
  • Maintain appropriate dashboard management which includes volume of active service requests and aging specifications of open service requests.
Required Skills and Qualifications:
  • Bachelor's degree or equivalent experience in IT, Finance Analyst, and/or Accounting and Finance.
  • 2+ years of technical, financial, accounting, and/or customer service experience with financial programs.
  • Excellent organizational, time management, written and verbal communication skills.
  • Able to efficiently multitask dynamically and prioritize focus correctly.
  • Working knowledge of computer hardware and network operating systems and expertise troubleshooting hardware and software compatibility issues across various configurations.
Benefits:
  • Competitive compensation package.
  • Health plan.
  • Retirement savings plan with employer contribution.
  • Time off.
  • Paid holidays.
  • Wellness initiatives.
  • Rice allowance.
  • Connectivity allowance.
  • Travel insurance.
About this Role:

This is an exciting opportunity to work as a Financial Application Support Specialist. If you have excellent problem-solving skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply.

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