Cloud Systems Engineer, CX

So, what's the role all about?

The Cloud Systems Engineer oversees the management, deployment, and maintenance of NICE CXone's production systems, virtualization, SAN, Public Cloud, and supporting environments. They also manage and maintain lab environments, and lead projects spanning multiple groups. The role involves ensuring the stability, security, and performance of systems while supporting project initiatives and coordinating with various teams for successful project execution.

How will you make an impact?

• Administer Windows Domain and Active Directory setups.
• Deploy and maintain Windows Server 2019 or later across servers.
• Ensure server and file security standards are established and maintained.
• Manage both lab and production infrastructure, including physical storage like SAN.
• Monitor and optimize server performance, including virtualization environments.
• Thoroughly document environment setups and operational processes.
• Collaborate with vendors for issue resolution and parts replacement.
• Handle Linux server installations, public cloud compute, and storage deployments, as well as enterprise-grade physical compute infrastructure.

Have you got what it takes?

• Bachelor's degree in computer science, Business Information Systems, or related field, or equivalent experience required.
• Proficiency in VMware and Public Cloud Environments oversight.
• Microsoft server-related certification (MCSA) is mandatory.
• Minimum 2 years managing Server 2012 R2 or Server 2019 environments.
• Demonstrated expertise in deploying Windows domains, Active Directory, and DNS.
• Minimum 2 years managing and deploying virtual environments.
• Minimum 2 years managing and deploying Windows Server 2019 or the latest version.
• Experience installing and configuring physical server hardware and operating systems is essential.
• Strong ability to work under time constraints and meet deadlines, with collaborative skills within IT teams, and familiarity with Change Management processes are advantageous.

You will have an advantage if you also have:

• Configure and manage HP or Cisco server hardware.
• Hold relevant Systems Engineer certifications like MCSE or Public Cloud.
• Adaptability to evolving timelines and deadlines.
• Efficient navigation within large, global environments.
• Excel in fast-paced production settings.
• Expertise in VMware, proficient in SAN deployment.
• Knowledgeable in AWS environment management
• Skilled in Unix or Linux administration, utilizes Chef for server and application deployment, experienced in configuration management and infrastructure automation.

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr

Enjoy NICE-FLEX

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8576

Reporting into: Manager, Cloud Operations, Network, CX

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.