
Brand Ambassador
3 days ago
Job Description (please include schedule, days and time)
Perform Brand Ambassadors' work for eTap kiosks assigned (based on calendar).
Invite first-time customers/users to use the eTap kiosk encouraging conversion from traditional
Over-the-Counter transactions.
- Guide users on how to use the eTap kiosk and inform them on the benefits of self-service
payment machines.
Giving out flyers or any marketing collateral to passersby.
Gathering market insights and providing actionable recommendations.
In case of transaction concerns, Brand Ambassadors will only guide customers on how to
report the incident via eTap's Customer Help channels (Official Facebook Pages—eTap and
eTap Cares) and shall not file a ticket on the behalf of the customer to avoid misrepresentation.
- All Acknowledgement Receipts (ARs) for the trial money must be completed, kept and
submitted by Brand Ambassadors 3 days after the schedule of caravan, before the
disbursement of their salary for the Finance Department's audit.
Must attend an orientation/training session.
Brand Ambassadors' must also undergo training on customer service, privacy, and security.
Processing of work permit after the orientation in case the Store Partner requires a permit.
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