Marketing Brand Ambassador

15 hours ago

Makati City, National Capital Region, Philippines beBeeCustomer Full time ₱4,000 - ₱6,000

Job Title: Engagement Specialist

Company Overview

We are a forward-thinking organization dedicated to transforming the employee wellness landscape. Our mission is to empower HR leaders to support their teams' financial wellness in innovative and tech-driven ways.

We believe that technology is a key driver of our mission. As a remote-first company, we thrive on flexibility, allowing our technical teams the freedom to work from anywhere while delivering high-impact results.

About the Role

This role involves being a brand ambassador–ensuring a unified voice when communicating with stakeholders, fostering better relationships with customers, and shaping the brand through meaningful and inclusive conversations.

You will contribute to efforts aimed at improving customer awareness, onboarding, engagement, and retention.

  • Main Responsibilities:
  • Growth and Revenue
  • Contribute to online and onsite engagement efforts to grow SAVii's users and loan uptake
  • Provide report and feedback on engagement activities including event highlights, uptake, and areas for improvement for future efforts
  • Cover ad hoc functions to support the overall B2C marketing strategy and be able to respond to unexpected and time-sensitive needs that may arise
  • Brand Ambassador
  • Be at the forefront of customer awareness and education while maintaining a positive public image. Be the voice and expert on SAVii's products and services during customer interactions
  • Deliver onsite or online seminars or sessions to onboard customers on SAVii's products and services, and to educate them on financial wellness
  • Engage with customers when there are onsite or online activities, and booth requirements ensuring customer satisfaction
  • Unified Communication
  • Collaborate with B2C and Communications team to design and implement a communication framework that ensures a consistent and controlled voice across social media and engagement channels (onsite, online)
  • Deliver meaningful and inclusive conversations that align with the company's brand and values
  • Actively manage customer escalations and crises, ensuring a seamless and positive customer experience across all platforms
Requirements
  • Essential Skills:
  • Bachelor's degree in Marketing or related field (or equivalent experience)
  • At least 1 year of proven experience in marketing, preferably in a similar role or related industry
  • Excellent oral communication, speaking, and presentation skills are a must
  • Ability to engage with stakeholders, both internal and external, including clients, vendors, and senior leaders
  • Experience in managing customer escalations and crises
  • Ability to work both independently and collaboratively within a team
  • Detail-oriented and highly organized with strong project management skills
  • Proficiency in Google Suite or Microsoft Office, and project management tools

Note: This role requires Manila-based candidates who can work onsite or at different client locations, and have the ability to work on a flexible schedule if needed.

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