Customer Experience Solutions Specialist

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱4,000,000 - ₱7,200,000

We are seeking a highly skilled and dynamic Customer Experience Professional to join our team who will play a key role in adhering to customer inquiries based on urgency and complexity.

Key Responsibilities
  • Support customers via direct chat with users or phone.
  • Respond to all messages within the agreed Service Level Agreement (SLA).
  • Follow all guidelines and protocol to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.
  • Add new customers and help them onboard within the agreed SLA.
  • Respond to resolve customer queries in a holistic manner.
  • Use CRM to take diligent notes and add context to customer data.
Requirements
  • Familiarity with CRM/account management software.
  • Excellent decision-making skills and judgment.
  • Aware of cultural nuances that may affect our customers' experiences.
  • Strong communication skills to communicate complex information in a user-friendly manner.
  • Problem solver with a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Team player with a collaborative mindset.
  • Time management abilities to juggle multiple customer interactions and tasks simultaneously.
  • Attention to detail in documenting customer interactions and ensuring accuracy in data entry.

This is a unique opportunity to make a positive impact on our customers' lives and be part of a global team that values creativity and entrepreneurship. We believe in empowering individuals to drive change and make a difference in their communities.

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