
Dedicated Customer Experience Specialist
1 day ago
We are seeking an experienced Customer Service Representative to join our team. This is a full-time, hourly position based in Angeles City, PH.
The ideal candidate will have prior call center experience and reside within 80km of our office. You will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.
This role involves handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving, and accurately documenting interactions and process claims.
You will also need to guide customers through options to find the best solutions, follow scripts, policies, and procedures while using available resources, and protect customer privacy and handle sensitive information appropriately.
- • Excellent communication skills
- • Strong command of the English language
- • Previous call center experience
- • Work from home experience
Our team members enjoy a range of benefits including HMO coverage plus a dependent, rank & file ₱100,000 coverage, supervisors/managers ₱120,000 coverage, dental coverage, and in-house dental assistance worth ₱5,000.
Additionally, you can expect opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, and more in-office rewards, raffles, recognition gifts, and treats.
If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.
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