Technical Support Specialist

14 hours ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

Key Position: Technical Support Specialist

Our company is a leading provider of innovative solutions, helping individuals navigate complex environments.

As a Technical Support Specialist, you will play a crucial role in ensuring customer satisfaction by handling inquiries via phone, email, or chat regarding technical issues related to our platform.

Your primary focus will be on effectively resolving these inquiries by taking necessary actions to address customer concerns and meeting all service level agreements and performance targets.

You are expected to provide high-quality service professionally and courteously at all times.

Key Responsibilities:
  • Provide second-tier support in English through email and chat for customer inquiries using Zendesk.
  • Research inquiries/requests and confirm customer expectations.
  • Effectively manage escalated issues.
  • Develop strong product knowledge base to address inquiries/requests.
Requirements:
  • Bachelor's degree.
  • 1+ years in a customer service role highly desired but not required.
  • Excellent written and verbal communication skills.
  • Support experience with an emphasis on providing excellent service.

Our company is committed to creating an inclusive environment for all employees.

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