Technical Support Specialist

4 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time
Job Title:

Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to users across various platforms, including MS Teams, Zoom, video conferencing tools, laptops, printers, and scanners.

Key Responsibilities:

  • Provide technical support and troubleshooting for MS Teams, Zoom, video conferencing tools, laptops, printers, and scanners

  • Assist in the deployment of laptops and other devices, ensuring they are properly configured and functional

  • Conduct regular maintenance checks on hardware and software to prevent potential issues

  • Develop and maintain user guides, FAQs, and other documentation to support end-users

  • Respond to and resolve support requests promptly, following priorities set by management

  • Escalate complex issues to higher-level support or external vendors when necessary

Requirements:

  • 1+ year of experience in IT support, with a focus on MS Teams, Zoom, video conferencing, laptop deployment, and peripheral devices (printers/scanners)

  • Proficiency in MS Teams, Zoom, video conferencing tools, and laptop configuration

  • Strong troubleshooting skills for both software and hardware issues

  • Excellent communication and collaboration skills

  • Ability to work effectively in a team environment

  • Commitment to continuous learning and technical skill development

What We Offer:

  • Competitive salary and benefits package

  • Opportunities for professional growth and development

  • A collaborative and dynamic work environment

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