Technical Support Specialist

4 hours ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱6,000 - ₱7,200
Technical Support Specialist

We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will play a crucial role in ensuring that our customers receive exceptional technical support and service.


The ideal candidate will have a strong background in technical support, excellent problem-solving skills, and the ability to communicate effectively with customers. If you have a passion for delivering exceptional customer service and technical expertise, we encourage you to apply for this exciting opportunity.


Job Description:
  • Implement, troubleshoot, and support cloud contact center software solutions in a wide array of configurations and customer environments both remotely and on-site.
  • Provide direct support to customers as well as handle all escalated software-related inquiries from customers, business partners, and vendors.
  • Answer incoming calls, respond to customer emails, and resolve escalated problems.

Requirements:
  • At least 3 years of professional experience in software support position.
  • Knowledge of PBX, ACD, CTI, VoIP, and IVR applications.
  • Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model.
  • Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.).
  • Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously.
  • Experience in technical writing and documentation.
  • BA/BS or equivalent experience.

Benefits:
  • Annual merit increase based on performance.
  • 15% night shift differential pay.
  • Paid Leave with Cash Conversion.
  • HMO with free dependents.
  • Retirement Plan.
  • Life Insurance.
  • Employee Assistance Program for mental and social well-being.
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women).

About Us:

We are a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. We value diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

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