Customer Support Expert
3 days ago
MCI is a leading provider of Business Process Outsourcing (BPO) services, delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
We're hiring Customer Service Representatives to deliver exceptional support to our clients. If you're friendly, patient, and solution-oriented, this is the role for you.
Key Responsibilities:- Answer incoming calls and respond to customer inquiries.
- Provide accurate information about products and services.
- Resolve customer complaints and issues efficiently.
- Document all interactions in the CRM system.
- Follow up with customers to ensure satisfaction.
- Adhere to quality standards.
- Collaborate with team members to improve service delivery.
The Ideal candidates for this position are highly motivated and dedicated individuals who possess the following qualities:
- Must be 18 years or older.
- A high school diploma or equivalent is required.
- Fluent in English and Spanish.
- Excellent communication and interpersonal skills.
- Ability to handle high call volumes and multitask.
- Strong attention to detail and organizational skills.
- Previous customer service experience is preferred.
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