Strategic Onboarding Specialist

1 day ago

Cebu City, Central Visayas, Philippines beBeeCoaching Full time $60,000 - $80,000
Onboarding Coach Job Description">

We're seeking a skilled Onboarding Coach to join our team, providing top-notch support to our clients as they onboard our messaging platform. This role is perfect for someone who enjoys working with customers, identifying their needs, and developing solutions that drive engagement and satisfaction.

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Key Responsibilities:

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  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of our products and customer needs.
  • Contribute to training materials and stay updated on system changes.
  • Record activities in Salesforce, gather feedback, and share insights for product improvements.
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Requirements:

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  • Over 1 year of hospitality experience in roles like Front Desk or Revenue Manager.
  • At least 2 years of relevant industry experience in customer-facing roles.
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Bonus Skills:

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  • English language proficiency (other languages are also welcome).
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What Makes Us Unique:

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Behind our innovative technology is a team redefining what's possible in hospitality. We're committed to innovation and collaboration, bringing together experts from diverse backgrounds to solve complex challenges.

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As an Onboarding Coach, you'll be part of a dynamic team that shares your passion for delivering exceptional customer experiences. If you're ready to take your career to the next level and make a meaningful impact in the hospitality industry, apply today

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