Excellence Service Leader

Strategic Leader of Software ExcellenceEmpower visionary leaders to shape the future of technology while fostering innovative and dynamic environments.At Emapta Global, we connect top talent with opportunities that make an impact on industries worldwide. With expertise spanning software development, strategic planning, and team empowerment, you'll play a...

Senior Accounting LeaderWe are seeking a seasoned Senior Accounting Leader to drive financial excellence and strategic growth.The ideal candidate will have:A strong background in accounting and finance, with experience managing high-performing teams and providing expert guidance to clients.Certified Public Accountant (CPA) certification and thorough...

Service Excellence ManagerAs a Service Excellence Manager, you will play a pivotal role in ensuring that our clients receive the highest level of service possible. This is an opportunity to lead high-performing teams and drive excellence across our organization.Key Responsibilities:Lead and mentor a team of quality assurance professionals to ensure efficient...

Makati Shangri-La, ManilaMakati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport.  The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband...

Job TitleThe Director, Delivery Centre will lead and manage the Centre's operations in alignment with the company's global strategies.Key responsibilities include leading local people initiatives such as employee retention, mentoring, and career development.Other key areas of focus include driving Centre culture and ensuring alignment with broader company...

The role of Senior Operations Manager entails leading daily contact center operations, overseeing teams and client partnerships. This position necessitates strategic thinking, leadership, and a focus on excellence.Key Responsibilities:Oversee the performance of Operations Managers and Team LeadersMeet/exceed service level agreements with clientsDevelop and...

The role of Organizational Capability Leader involves overseeing key business support and operational functions. It encompasses driving service delivery, process execution, and managing external partnerships to achieve business objectives.Key Responsibilities:Overseeing business support and operational functionsEnsuring quality service delivery and process...

Customer Service Leadership OpportunityWe are seeking a seasoned leader to guide our customer service teams towards success. As Customer Service Team Lead, you will be responsible for leading and monitoring the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.Key Responsibilities:Lead and monitor the...

Job Title: Service Delivery ManagerAs a skilled leader, you will be responsible for overseeing the delivery of high-quality services through effective management and continuous improvement. You will lead a high-performing team to ensure the successful execution of projects and initiatives.Key Responsibilities:Monitor and control team performance to ensure...

Job OpportunityWe are seeking a seasoned leader to head our service delivery operations for complex and high-value client engagements. This is an excellent opportunity for someone with experience in IT service delivery management, leadership, and cloud architectures.The RoleLead strategic planning and execution of service delivery operations for...