Strategic Cloud Service Leader

3 days ago

Makati City, National Capital Region, Philippines beBeeService Full time $150,000 - $200,000
Job Opportunity

We are seeking a seasoned leader to head our service delivery operations for complex and high-value client engagements. This is an excellent opportunity for someone with experience in IT service delivery management, leadership, and cloud architectures.

The Role
  • Lead strategic planning and execution of service delivery operations for enterprise-level clients with complex technical requirements.
  • Manage a team of Service Delivery Managers, providing mentorship and performance guidance.
  • Develop and refine service delivery frameworks, methodologies, and best practices.
  • Build and maintain executive-level client relationships, serving as the escalation point for critical service issues.
  • Drive key performance indicators and metrics for service delivery excellence.
  • Collaborate with senior leadership across departments to align service delivery with company objectives.
  • Identify opportunities for service improvement and expansion within existing client engagements.
  • Lead complex migrations, integrations, and service transformations for strategic clients.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.
  • 7+ years of experience in IT service delivery management, with at least 3 years in a leadership role.
  • 3+ years of experience in banking or other financial services.
  • Proven track record of successfully managing enterprise-level client engagements.
  • Proven record of successfully managing transformational change and implementing continuous improvement activities.
  • Strong communication skills to keep all stakeholders at all levels of the organisation engaged and motivated to deliver best possible group outcomes.
  • Deep understanding of cloud architectures, infrastructure management, and software deployment.
  • Experience developing and implementing service delivery strategies and KPIs.
  • Strong leadership skills with experience managing teams and mentoring staff.
  • Advanced knowledge of ITIL and other service management frameworks.
  • Excellent negotiation, presentation, and communication skills at executive level.
  • Demonstrated ability to build and maintain client relationships at all levels.

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