Service Excellence Manager
2 days ago
We are seeking a seasoned leader to guide our customer service teams towards success. As Customer Service Team Lead, you will be responsible for leading and monitoring the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
Key Responsibilities:- Lead and monitor the performance of assigned agents to achieve exceptional results.
- Conduct regular coaching sessions and provide personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Foster a positive, supportive, and high-performance culture within the team.
- A minimum of 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service with expertise in Shopify, BigCommerce, or Amazon platforms.
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
Are you a passionate leader who can motivate and mentor teams to deliver exceptional customer service? If so, we encourage you to apply for this exciting opportunity.
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Service Excellence Manager
1 week ago
Mandaluyong City, National Capital Region, Philippines Emapta Full time $45,000 - $60,000 per yearDriving Excellence, Inspiring Growth Redefine service delivery standards and create impact on a global scale. Step into a global career opportunity where your expertise in service excellence can make a lasting mark. This role offers the chance to lead, innovate, and deliver international-level support-without leaving the Philippines. Advance your career,...
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Service Excellence Specialist
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Mandaluyong City, National Capital Region, Philippines beBeeCustomer Full time ₱180,000 - ₱250,000About Our TeamWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for customers, handling inquiries and resolving issues in a timely and professional manner.
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Operational Excellence Manager
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Mandaluyong City, National Capital Region, Philippines beBeeExcellence Full time ₱800,000 - ₱1,200,000Operational Excellence Manager\Drive performance and optimize operations to achieve business objectives. As an Operational Excellence Manager, you will lead a high-performing team to success in this leadership role.\Main Responsibilities:\\ Ensure the team meets and exceeds stipulated timelines and service level agreements.\Coach and mentor team members to...
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Service Excellence Training Specialist
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Finance Tower Manager – Accounts Payable
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Process Excellence Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full timeOverviewThe Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manages Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with...
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Process Excellence Lead
2 weeks ago
Mandaluyong City, National Capital Region, Philippines InfoPro Business Solutions, Inc. Full timeOverview The Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manages Process Excellence-as-a-Service engagements, maintains process documentation standards, and works...
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Mandaluyong City, National Capital Region, Philippines Jardine Service Centre Full time $90,000 - $120,000 per yearAbout Jardine Service Centre Philippines (JSC)Jardine Service Centre Philippines is an organization fully owned by Jardine Matheson Group which is a diversified Asian-based group with unsurpassed experience in the region, having been founded in 1832. JSC is responsible for providing back-office support to the business units of Jardine Group by administrating...
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Mandaluyong City, National Capital Region, Philippines beBeeExcellence Full time ₱2,500,000 - ₱3,000,000Operational Excellence Manager Job OverviewThis high-performing role combines strategic leadership with hands-on execution, ensuring seamless client delivery and exceptional service standards.As the Operational Excellence Manager, you will be responsible for driving performance, scaling operations, and optimizing systems. You will shape operational strategy,...
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Process Excellence Lead
1 week ago
Mandaluyong City, National Capital Region, Philippines Infopro Business Solutions Full time $90,000 - $120,000 per yearThe Process Excellence Lead shall lead and manage medium-to-complex process improvement projects, ensuring measurable benefits are delivered to the business. This role supports the management of the enterprise process excellence portfolio, manage Process Excellence-as-a-Service engagements, maintains process documentation standards, and works with...
