Customer Service Representative

2 days ago


Iloilo City, Western Visayas, Philippines beBeeCustomerService Full time ₱20,000 - ₱24,000
Job Overview

As a Customer Service Representative, you will play a vital role in delivering exceptional experiences to our clients. This is an exciting opportunity to join a dynamic team and grow your career in a fast-paced environment.

Key Responsibilities
  • Answer customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate information regarding products and services, ensuring a high level of customer satisfaction.
  • Document all customer interactions in the CRM system, maintaining accurate records and meeting performance metrics.
  • Collaborate with team members and supervisors to improve service delivery, sharing best practices and expertise.
Requirements and Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent required.
  • Fluent English language skills, both spoken and written.
  • Strong verbal and written communication skills, with ability to multitask and manage time effectively.
  • Basic computer literacy and typing skills, with previous customer service or call center experience a plus.
Benefits

We offer a competitive compensation package, including:

  • HMO medical coverage and dental benefits.
  • Free meal during training and allowances for expenses.
  • Career growth and learning opportunities, with performance and loyalty bonuses.
  • Opportunities for advancement and promotion within the company.
Physical Requirements

This role requires sitting/standing for long periods while using a computer and telephone headset. Employees may occasionally need to move about the office to accomplish tasks.

Reasonable Accommodation

The company is committed to providing reasonable accommodations for individuals with disabilities, consistent with the Americans with Disabilities Act (ADA).



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