Virtual Technical Support Specialist
2 weeks ago
About Three Peaks International Pty Ltd
We are a Sydney-based staffing solutions partner that provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.
Job Title: Virtual Technical Support Representative
Job Description:
We are seeking a highly skilled and experienced Technical Support Representative to join our team. As a Technical Support Representative, you will be responsible for providing timely, accurate, and empathetic assistance to customers via email and phone.
Key Responsibilities:
- Respond to support tickets via email and phone, providing effective problem-solving solutions and excellent customer service.
- Maintain a high level of product knowledge to assist with customer inquiries effectively.
- Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
- Follow up on customer interactions when necessary to ensure resolution and satisfaction.
- Escalate complex issues to the relevant departments when necessary.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Provide regular reports on customer service issues and product feedback.
Requirements:
- Minimum of 3 years work experience as a Technical Support Representative.
- Excellent communication skills, both verbal and written.
- Ability to troubleshoot and resolve customer issues effectively and efficiently.
- Strong organisational skills with the ability to multitask and manage time effectively.
- High level of accuracy and attention to detail.
- Comfortable working independently in a remote setting.
- Access to a conducive workspace and necessary equipment for remote work.
What We Offer:
- Permanent Work from home set up.
- Performance Appraisal and Increase and Bonus (Merit based).
- Paid Time off.
- Independent contractor Set up-- Tax Free payment (Disclaimer: you will be paying your own statutory benefits and taxes).
Technical Requirements:
Should have personal and working laptop/ Desktop, and one (1) back up
- Has Noise-cancelling headset (for interview and meetings)
- Back up internet connection (at least 30-50 mbps)
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