Remote Customer Care Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeCareSupport Full time $40,000 - $53,000
About This Opportunity

We are seeking a highly skilled Care Support Professional to join our team. As a key member of our organization, you will play a vital role in ensuring exceptional service to our clients and customers.


Job Summary

This is a contract position that requires availability from Monday through Friday, with flexible hours ranging between 30 and 40 per week depending on client demand. The ideal candidate will have strong communication skills, be able to work independently, and possess excellent problem-solving abilities.

  • You will serve as the primary point of contact for our clients and customers, responding promptly to their inquiries, feedback, and technical questions.
  • Use your analytical skills to troubleshoot and resolve service or product issues, providing effective solutions in a timely manner.
  • Collaborate with cross-functional teams to escalate and resolve complex cases.
  • Engage new and prospective clients to drive activation and utilization across multiple communication channels.
  • Triage inbound inquiries and coordinate expectations for session requests with both clients and customers.
  • Collect and report client and customer insights to help shape product and experience enhancements.

Requirements
  • A minimum of 1-2+ years of experience in care support, client services, or a similar role.
  • Strong written and verbal communication skills, with the ability to de-escalate and empathize with clients and customers.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple conversations and priorities.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools (such as HubSpot), chat systems, and Microsoft Office (especially Excel).
  • Tech-savvy and adaptable, comfortable navigating new platforms in a fast-paced environment.
  • Brings initiative and a customer-centric mindset, with a focus on continually improving the experience for clients and customers alike.

Why Join Us?
  • Be part of an organization that values creativity, authenticity, and collaboration.
  • Thrive in a culture that prioritizes making a positive impact.
  • Work with a high-energy team committed to delivering exceptional results.
  • Enjoy flexible remote work and a supportive team that celebrates successes together.

  • Customer Care Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    As a Customer Care Specialist, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience. Your role will involve communication through various channels, including phone, email, and chat, and you...

  • Customer Care Senior Specialist

    3 weeks ago

    Cebu City, Central Visayas, Philippines Lexmark Full time

    We are seeking a dedicated and experienced Customer Care Senior Specialist to join our team. The Customer Care Senior Specialist is a customer-facing role (via phone or email or social media) responsible for managing and providing resolution to customer complaints and inquiries by collaborating with the right Lexmark team to solve problems quickly and...

  • Medical Wound Care Specialist

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeWoundCare Full time $50,000 - $1,000,000

    As a Medical Wound Care Specialist, you will be responsible for managing patient wound care records and coordinating the supply of essential medical materials. The role requires meticulous documentation and effective communication skills to ensure patients receive the care they need.The Opportunity:You will be working with an East Coast-based healthcare...

  • Client Care Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines beBeeCare Full time ₱45,000 - ₱75,000

    Job Title: Client Care SpecialistWe are seeking a skilled and compassionate Client Care Specialist to join our team. The ideal candidate will be responsible for coordinating care and services for clients, ensuring they receive the necessary support and resources throughout their care journey.Coordinate the delivery of services and support based on individual...

  • Remote Care Coordinator

    1 week ago

    Cebu City, Central Visayas, Philippines beBeeCare Full time ₱1,700 - ₱2,200

    Job Description">As a highly skilled and compassionate care coordinator, you will play a vital role in ensuring the efficient delivery and documentation of wraparound services. You will provide remote, client-centered support across all stages of treatment, coordinating with clients, families, internal teams, and external service providers.Key...

  • Customer Care

    3 weeks ago

    Cebu City, Central Visayas, Philippines CallTek Full time

    Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer...

  • Customer Care

    2 weeks ago

    Cebu City, Central Visayas, Philippines Staff4Me Full time

    Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer...

  • Customer Care Liaison

    1 week ago

    Cebu City, Central Visayas, Philippines beBeePatient Full time ₱3,600,000 - ₱5,012,000

    Patient Engagement SpecialistAs a Patient Engagement Specialist, you will play a pivotal role in ensuring patients receive seamless support and care. You will address patient inquiries and concerns with empathy and efficiency, serving as a vital connection between patients, their families, and medical professionals.This role requires a meticulous individual...

  • Customer Care Representative

    5 days ago

    Cebu City, Central Visayas, Philippines TORCH Solutions Full time ₱150,000 - ₱250,000 per year

    We areseeking a dedicated Customer Care Representative to join our team in Cebu Central Visayas. This full-time role will have you playing a vital part in providing exceptional customer service and support to our valued clients. Whether you're handling inbound inquiries, resolving issues, or providing product information, your passion for helping others will...

  • Wound Care Specialist

    1 week ago

    Mandaue City, Central Visayas, Philippines beBeeWoundCare Full time $50,000 - $75,000

    Wound Care Specialist OpportunityThe Role:We are seeking a dedicated and skilled Wound Care Specialist to join our healthcare team. In this position, you will be responsible for managing patient wound care records, verifying insurance eligibility, and coordinating the supply of essential medical materials.This is a remote opportunity that offers flexibility...