Customer Care Liaison

1 day ago

Cebu City, Central Visayas, Philippines beBeePatient Full time ₱3,600,000 - ₱5,012,000
Patient Engagement Specialist

As a Patient Engagement Specialist, you will play a pivotal role in ensuring patients receive seamless support and care. You will address patient inquiries and concerns with empathy and efficiency, serving as a vital connection between patients, their families, and medical professionals.

This role requires a meticulous individual with a deep understanding of healthcare policies and procedures who is dedicated to delivering exceptional service. If you thrive in a fast-paced environment and want to make a positive impact, we'd appreciate your consideration.

Key Responsibilities:
  • Engage with Patients: Respond to incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.
  • Billing and Collections: Collect outstanding balances and assist patients with billing-related inquiries.
  • Coordinate with Third Parties: Support insurance companies and other entities with patient account-related questions.
  • Proactive Outreach: Place outbound collection calls to follow up on patient accounts.
  • Team Collaboration: Cross-train and support your team to ensure seamless operations and task continuity.
  • Maintain Confidentiality: Uphold HIPAA guidelines to protect patient health information.
  • Exhibit Professionalism: Demonstrate reliability, punctuality, and alignment with organizational values and goals.
Qualifications:
  • High school diploma required; associate or bachelor's degree preferred
  • Experience in a healthcare or customer service setting is an advantage
  • Strong communication and interpersonal skills
  • Basic understanding of medical billing, insurance processes, and HIPAA regulations
  • Ability to handle confidential information with integrity and discretion
  • Organized, detail-oriented, and able to multitask in a fast-paced environment
  • Familiarity with healthcare systems or contact center software is a plus

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