
Remote Care Coordinator
4 hours ago
As a highly skilled and compassionate care coordinator, you will play a vital role in ensuring the efficient delivery and documentation of wraparound services. You will provide remote, client-centered support across all stages of treatment, coordinating with clients, families, internal teams, and external service providers.
Key Responsibilities:- You will serve as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs and enhance treatment outcomes.
- Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
- Document all appointments and ensure accurate calendar management across clinical schedules.
- Track and report no-shows, cancelations, and reschedules; notify finance of applicable no-show charges for billing.
- Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
- Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
- Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
- Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
- Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
- Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to the Clinical Director immediately.
- Uphold professional ethics and confidentiality standards in all communications and records.
- Utilize electronic systems (EMR, CRM, communication platforms) to track and report all client-related activities.
The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a remote environment. A strong understanding of healthcare systems and terminology is also essential.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a remote environment.
- Strong understanding of healthcare systems and terminology.
This role offers a competitive salary and comprehensive benefits package, including opportunities for professional growth and development.
OthersWe are committed to creating a positive and inclusive work environment that supports the well-being of our employees and clients alike. If you are passionate about making a difference in the lives of others, we encourage you to apply.
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