Client Relationship Manager

2 days ago

San Juan, National Capital Region, Philippines beBeeRetention Full time ₱420,000 - ₱600,000
Customer Success Role

We are seeking a Customer Success Specialist to foster long-term relationships, ensure client satisfaction, and drive retention.

This individual will work closely with cross-functional teams to communicate between the company and its clients. They will help clients navigate our services and products while meeting their needs.

Key Responsibilities
  • Act as the primary point of contact for clients, ensuring satisfaction and success.
  • Onboard new clients, helping them understand our services and value propositions.
  • Build strong relationships by offering proactive support, regular check-ins, and clear communication about project timelines.
  • Resolve client issues promptly by working closely with internal teams.
  • Monitor client satisfaction through regular feedback collection and make recommendations for service improvements.
  • Collaborate with project managers to ensure timely delivery of client projects.
  • Help clients understand technical details in simple language.
  • Prepare reports on customer feedback and project outcomes.
  • Identify opportunities to enhance the customer experience and work on strategies for customer retention and growth.
Requirements
  • Bachelor's degree in Business Administration or a related field.
  • 3-5 years of experience in customer service or a client-facing role.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills to build and maintain positive client relationships.
  • Highly organized and detail-oriented with ability to manage multiple tasks.
  • Problem-solving skills to handle challenging situations.
  • Proficiency with CRM software and customer success tools is a plus.

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