Customer Relationship Expert

2 days ago


San Juan, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Customer Service Role Overview

The Customer Support Specialist will be the backbone of our organization, providing exceptional service to resolve problems and issues via online chat, email, and phone calls.

  • Respond to customer inquiries and issues, clarifying needs, determining causes, and selecting solutions.
  • Escalate bugs to the technical support team and participate in creating help documentation.
  • Contribute to specialized projects and become proficient in our platform.

This role is ideal for those who enjoy building relationships, responding to customers personally, and thrive in fast-paced environments.

Required Skills and Qualifications
  • Primary language: English. Secondary languages are a plus.
  • At least one year of experience in live chat customer support for a software/SaaS platform.
  • Critical thinking, communication, and problem-solving skills.
  • Able to learn new platforms quickly.

Bonus points for those with a degree in a related field and 2+ years in a customer support role.

Location: Remote - US hours



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