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Customer Experience Expert

1 week ago

Pasig, National Capital Region, Philippines Finastra Full time

We're seeking a highly skilled CUSTOMER EXPERIENCE EXPERT to join our team at Finastra. In this critical role, you'll play a key part in delivering exceptional customer experiences by handling and resolving complex technical issues efficiently.

Key responsibilities include:

  • Delivering high-quality technical support, responding promptly to customer inquiries, and escalating issues when necessary.
  • Conducting thorough investigations, analyzing root causes, and providing actionable solutions to stakeholders.
  • Staying up-to-date with product knowledge, identifying areas for improvement, and collaborating with cross-functional teams to drive enhancements.
  • Collaborating with colleagues to resolve complex technical issues, contributing to a culture of continuous learning and improvement.