Customer Experience Champion
1 day ago
**Job Summary:**
We are seeking a highly skilled Reputation Management Coordinator to join our team at BEL USA LLC. This role involves managing and enhancing the customer experience by tracking and addressing Customer Satisfaction (CSAT) and Net Promoter Score (NPS) reviews across various social media platforms.
Key Responsibilities:- CSAT & NPS Review Tracking:
- Monitor and track CSAT and NPS reviews across various social media platforms.
- Maintain an organized database of customer feedback and scores.
- Addressing Negative Reviews:
- Respond to negative reviews in real-time by calling the customers and providing solutions and ensuring customer satisfaction.
- Deliver stellar service to inspire negative reviewing customers to post an offsetting positive review.
- Demonstrate a sense of urgency and provide a response rate on social media platforms in accordance with our prescribed service levels.
About Us: We are proud to be a certified Great Place to Work and Top Workplace, where 85% of our employees think we are a great place to work.
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Customer Experience Champion
5 days ago
Pasig, National Capital Region, Philippines Azeus Systems Limited Full timeAzeus Systems Limited is a leading provider of innovative collaboration solutions. We are seeking a highly motivated Customer Experience Champion to join our team and contribute to the success of our customers.The ideal candidate will be responsible for ensuring that our customers achieve their goals through effective use of our Convene platform. This...
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Customer Experience Analyst
6 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeAbout the RoleWe are seeking a skilled Quality Assurance Analyst to provide expert observations on customer interactions by reviewing and auditing incidents, calls, emails, chat, and customer survey responses against legal and customer experience requirements.This role involves evaluating and analyzing calls, emails, chat, transaction data, and customer...
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Customer Experience Specialist
7 days ago
Pasig, National Capital Region, Philippines MirandaHR Full timeAbout MirandaHR:We value our customers and strive to provide exceptional service through our team of dedicated professionals. As a Customer Service Representative, you will play a critical role in supporting our customers and ensuring they have a positive experience.Job Summary:This is a challenging and rewarding role that requires strong communication and...
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Customer Experience Representative
4 weeks ago
Pasig, National Capital Region, Philippines The Results Companies Full timeCustomer Experience Representative - PasigA Customer Experience Representative or Customer Service Representative is the program's frontline support and acts as a link between customers and businesses. In consumer sales, you will be responsible for helping resolve product issues, answering account and billing questions, and in some cases, making new sales....
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Customer Experience Manager
6 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to join our Mass Markets team. The successful candidate will be responsible for leading a team of 5-10 supervisors, driving business results, and ensuring high-quality customer experiences.The ideal candidate will have a proven track record in call center operations management, with a strong...
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Customer Experience Associate
4 days ago
Pasig, National Capital Region, Philippines GDV-STACKph Full timeAre you a customer-focused individual looking for a new challenge? Do you have excellent communication skills and experience working in a fast-paced environment? If so, we encourage you to apply for the Customer Experience Associate position at GDV-STACKph.As a Customer Experience Associate, you will be responsible for handling various tasks related to...
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Customer Experience Specialist
5 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeAbout UsThe Results Companies is a global leader in customer experience solutions, providing innovative and effective solutions to our clients. Our mission is to deliver exceptional service to our customers, and we're looking for talented individuals like you to join our team.Your RoleAs a Customer Experience Representative, you will act as the frontline...
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Customer Experience Manager
5 days ago
Pasig, National Capital Region, Philippines Robinsons Land Corporation Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to join our team at Robinsons Land Corporation. As a key member of our marketing team, you will be responsible for running CRM marketing campaigns that drive customer engagement and retention. Your primary focus will be on analyzing customer pain points to assist with journey mapping and...
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Customer Experience Representative
4 weeks ago
Pasig, National Capital Region, Philippines The Results Companies Full timeCustomer Experience Representative - PasigHiring nowAre you a highly motivated individual who can work in a fast-paced environment? This is your opportunity to showcase your skills and be recognized for your achievements. At ResultsCX, we train our team members to provide exceptional customer service to our clients and make a better community for our...
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Customer Experience Representative
4 weeks ago
Pasig, National Capital Region, Philippines The Results Companies Full timeCustomer Experience Representative - CaintaHiring nowAre you looking for a new opportunity in Cainta? This is your chance to work in a progressive and fast-paced environment Showcase your skills and be recognized for your achievements as a Customer Service Representative at ResultsCX QPlaza At ResultsCX, we provide exceptional customer service to our clients...
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Customer Experience Manager
6 days ago
Pasig, National Capital Region, Philippines MCI Full timeJob SummaryThe Customer Experience Manager is responsible for leading a team of customer service agents to deliver exceptional experiences and drive business results. This role requires strong leadership, communication, and problem-solving skills to manage daily operations and improve processes.
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Customer Experience Manager
6 days ago
Pasig, National Capital Region, Philippines MCI Military Recruitment Full timeJob OverviewMCI Military Recruitment is seeking an experienced Tax Customer Service Manager to join our team. As a key member of our leadership team, you will be responsible for overseeing the performance and productivity of our customer service agents.This is a management-level position that requires prior experience in tax accounting, management,...
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Customer Experience Expert
6 days ago
Pasig, National Capital Region, Philippines Finastra Full timeWe're seeking a highly skilled CUSTOMER EXPERIENCE EXPERT to join our team at Finastra. In this critical role, you'll play a key part in delivering exceptional customer experiences by handling and resolving complex technical issues efficiently.Key responsibilities include:Delivering high-quality technical support, responding promptly to customer inquiries,...
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Customer Experience Associate
1 day ago
Pasig, National Capital Region, Philippines Metacom Full timeAbout Us: At Metacom, we strive to provide exceptional customer experiences through effective communication and problem-solving skills.\Your Role: As a Customer Service Representative, you will respond to inquiries from customers or external collection resources, resolving issues in a timely and professional manner.\Your Responsibilities:\\Respond to...
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Customer Experience Professional
5 days ago
Pasig, National Capital Region, Philippines The Results Companies Full timeHiring now, we are seeking a Customer Experience Professional to join our team at ResultsCX.As a Financial Service Representative, you will be responsible for understanding customers' unique needs and providing the best recommendations to support their financial well-being.You will act as a brand ambassador reflective of company values and ensure compliance...
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Customer Experience Specialist
6 days ago
Pasig, National Capital Region, Philippines Outsource Accelerator Full timeAbout Us:We are a leading provider of vacation rentals, offering a wide range of properties to suit all needs. Our team is dedicated to providing exceptional customer service and ensuring a seamless experience for our guests.Job Summary:The Reservation Agent / Admin Support will be responsible for managing reservations, assisting guests, and performing...
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Customer Experience Representative
6 days ago
Pasig, National Capital Region, Philippines Mass Markets Full timeJoin Mass Markets as a talented individual who shares our passion for delivering exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in creating long-lasting relationships with our clients and driving business growth through strategic sales initiatives.Our company culture values collaboration, innovation, and...
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Customer Experience Leader
6 days ago
Pasig, National Capital Region, Philippines MCI Full timeJob DescriptionThe Call Center Sales Manager is responsible for overseeing all aspects of our call center team, ensuring an exceptional customer experience in all customer touch-points. This involves managing a team of supervisors to develop efficient operations, promote sales, and customer services.Candidates for this role should be experienced, highly...
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Customer Experience Manager
3 days ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout the Role:We are seeking an experienced Operations Manager to join our team, focusing on customer experience operations for a travel account specializing in cruise lines. As a key member of our leadership team, you will drive results, foster collaboration, and promote employee growth.About TaskUs:TaskUs is a global provider of outsourced digital...
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Customer Experience Representative
1 day ago
Pasig, National Capital Region, Philippines TaskUs Full timeAbout TaskUsWe are a leading provider of outsourced digital services and next-generation customer experience to innovative companies. Our goal is to deliver high-quality experiences that exceed our clients' expectations.As a Community Ambassador at TaskUs, you will be the first point of contact for our organization, providing administrative support across...