Customer Success Lead

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomer Full time ₱33,500 - ₱38,500

Job Summary:

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  • ">
  • We are seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for handling customer escalations and concerns effectively.">
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Key Responsibilities:

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  • Handle customer escalations and concerns via inbound/outbound calls, live chat, email, and text.">
  • Provide exceptional customer service that ensures customers feel heard, valued, and respected.">
  • Resolve issues efficiently by offering corrective solutions and delivering accurate information.">
  • Serve as the final point of contact for high-risk or sensitive customer cases.">
  • Collaborate with relevant teams to assess and resolve credit-related concerns.">
  • Ensure all actions align with internal credit policies and risk strategies.">
  • Maintain detailed records of customer interactions, escalation cases, and resolution outcomes.">
  • Prepare and deliver weekly and monthly reports on escalations, credit issues, and performance metrics.">
  • Coordinate with internal teams to ensure efficient case management and closure.">
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Requirements:

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  • 3 or more years in a leadership or coaching role.">
  • 3 or more years of proven sales experience.">
  • 3 or more years in telecommunications.">
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Benefits:

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  • Monthly salary range: $33,500-$38,500.">
  • Monthly performance bonus up to $5,000.">
  • Internet reimbursement up to $2,000 per month.">
  • Annual paid company outing.">
  • Paid time off up to 8 calendar days per year.">
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About Us:

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We are a dynamic and innovative team that thrives on collaboration and growth. We provide smart credit-building, mortgage, and lending solutions to millions of customers.

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We help 1 million customers explore their financing options with ease online, via text, or over the phone. If you are ambitious and driven, we invite you to join us and grow your sales career.

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To learn more about our products, please visit our website.

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Recruitment Process:

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  1. ">
  2. Initial contact with our Talent Acquisition Coordinator.">
  3. Interviews and assessment with the Hiring Manager.">
  4. Background check, including verification of identity and work-from-home setup.">
  5. Job offer and onboarding.">
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