Talent Development Associate
2 weeks ago
TASQ Staffing Solutions is seeking an experienced Talent Development Associate to join our team.
About the RoleThis is a unique opportunity for a skilled professional to work as a subject matter expert, providing advanced-level support and guidance to users. The ideal candidate will have excellent communication skills, be able to handle complex issues, and possess a strong understanding of knowledge management systems.
Key Responsibilities- Support Knowledge Management: Periodically review knowledge articles, classify them as public, private, obsolete, or restricted, and provide recommendations for improvement.
- Training and Development: Assist in identifying training needs, develop training content, and conduct reviews and escalations to ensure compliance with company guidelines and policies.
- Process Compliance: Ensure adherence to established processes and SLAs within the organization.
- Transition Coordination: Define and document transition coordination processes.
- SPOC Support: Act as a single point of contact for engagement activities such as training, logistics, and other tasks assigned by the team lead.
- Minimum Experience: 2 years of experience in a relevant role, preferably as an Assistant TL/Interim/SME.
- International Financial Bank Accounts Experience: Required.
- Education: Bachelor's degree graduate or equivalent experience.
- Prior Experience: Fraud, Collection, Care experience preferred.
- Flexibility: Willingness to work in rotational shifts.
$65,000 - $85,000 per year, depending on location and qualifications.
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Talent Development Specialist
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Talent Development Specialist
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