Dedicated Remote Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time $30,000 - $50,000
Remote Customer Service Role

We are seeking a talented individual to support our customer service initiatives. As a remote customer service agent, you will interact with customers via phone and other communication channels.


Responsibilities
  • Handle customer inquiries professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through available options to find solutions.
  • Follow established scripts, policies, and procedures.
  • Protect customer privacy and handle sensitive information appropriately.
  • Evaluate and escalate complex issues as needed.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Good troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
What We Offer
  • HMO coverage and dependent coverage
  • Dental coverage and in-house dental assistance
  • Allowances for meals during training and career growth opportunities
  • Performance and loyalty bonuses
  • Employee shuttle services and company events

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