Dedicated Technical Support Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeTechnical Full time ₱4,500,000 - ₱6,330,000
IT Support Specialist Opportunity

We are seeking a highly skilled IT support specialist to join our team. As an IT support specialist, you will be responsible for providing end-user service desk support via phone, email, and chat. You will manage incidents and requests within the ServiceNow ticketing system and perform daily ticket follow-ups with end-users within respective ticketing systems.

Key Responsibilities:

  • Provide technical support via phone, email, and chat.
  • Manage incidents and requests within the ServiceNow ticketing system.
  • Perform daily ticket follow-ups with end-users.
  • Resolve username and password problems.
  • Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.

Required Skills and Qualifications:

  • CompTIA A+ certification.
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year Mac OS experience.
  • Experience with the ServiceNow ticketing system.
  • Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control.
  • Progressive experience in technical support with an MSP or call center IT support environment.
  • Strong technical troubleshooting and customer service skills.
  • Ability to multitask and work in a fast-paced environment.

Why Choose Us:

We offer a dynamic work environment that promotes growth and development. Our team is committed to delivering exceptional service and support to our clients. If you are passionate about IT support and want to take your career to the next level, apply today

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