Cognizant Technology Solutions Philippines Inc. Technical Support Specialist

2 days ago


Manila, National Capital Region, Philippines Cognizant Technology Solutions Philippines Inc. Full time
Job Responsibilities:
As a Technical Support Expert at Cognizant Technology Solutions Philippines Inc., your responsibilities will include:

  • Delivering proactive and reactive support to customers, partners, and internal teams
  • Managing multiple support channels, including telephone, chat, and email
  • Troubleshooting complex technical issues and identifying bugs
  • Contributing to product improvement and promoting client products and services
  • Evaluating customer service needs and providing solutions


Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field
- Fluency in English
- 3+ years of experience in SaaS troubleshooting, preferably as a Technical Support Specialist
- Proficiency in coding languages like Python, Ruby, JavaScript, C#, PHP, Node.JS, and Java
- Experience with REST APIs, JSON, XML, SOAP, PubSub architecture, and software technologies like .NET
- Excellent communication skills and the ability to work independently

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